Postage will be calculated on the dollar value of the order. We reserve the right to offer you a refund or negotiate payment if the website postage price is vastly different form the actual price, although we have worked out our pricing carefully and it should be acceptable 99% of the time. If postage seems too expensive, customers are more than welcome to contact us directly for a quote. Deliveries are usually made with Australia Post, who will email a tracking ID to the customer. If you don’t receive your tracking number from Australia Post please contact us directly. In some instances we will use a different freight service depending on the purchase and delivery address, this will be discussed with customer before despatch. Please note when shipping paintings, unless it is very small, we will normally un-stretch the work and send it rolled with the bars. We will include instructions regarding how to re-stretch the work. This is the safest way to send canvases. Please contact us if you would like to discuss further – we are always happy to help and find the best option for you.
You will be emailed a receipt upon purchase online and another one will be enclosed with your goods when they are sent.
We have engaged ANZ bank for the provision of it’s payment gateway solution. This online merchant is located in Australia.
We collect and retains personal information as part of our sales process for the purpose of identification, payment and communication with customers. We respect the privacy of our delegates and the Australian privacy laws and will not release or sell customer’s personal information to any company or organisation except where it is required by law by subpoena, or where there is it is necessary to protect our legal rights.
We will add you to our mailing lists as well but you can opt out of this at any time.
Orders are packed with love and care from our Port Adelaide warehouse. We aim to despatched within 24 hours (not including weekends). For deliveries Australia wide, you will generally receive your order within 2-7 business days, some rural areas, may take a little longer.
International freight will vary according to various postal services. We find international orders are reliably delivered in general within 14 days. If you have a specific query please contact us for more information. The nominated currency used for all transactions is Australian Dollars (AUD$) and includes a 10% GST (Goods and Service Tax). This is applicable to all orders containing an Australian address. When Australian goods are exported then the GST component of the price will be removed and the export price will be exclusive of GST. This will adjust automatically at your checkout when your address is entered.
We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international shipping charges are transport costs only. Better World Arts does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
CLICK & COLLECT
If you live locally you can choose to may choose to pick up from one of our three convenient Adelaide locations. Depending on the product chosen you may be able to collect the same day or it may take us a day or two to get your item to the correct location (a painting for example). We will communicate with you about this.
Orders are subject to availability and confirmation of postage and order price. We do our best to keep our inventory and website up to date but an error occurs on our site we will contact you and you will have the option of a refund or selecting a different item.
We love gifts and love to make your recipient happy! If you would like us to gift wrap and include a card we will do so at no extra charge, please leave a note in the customer comment box and we will write your message into a card to go along with the beautifully presented gift.
If you are not happy with your purchase, you can return it to us for a refund or replacement within 14 days. You do not need a reason changing your mind is good enough for us. If the goods are faulty we will replace (if you want) and refund your return postage. Please advise us as soon as possible if your purchase/painting is not suitable, late returns can cause an issue with royalties and if it is a significant purchase this can be disappointing for the artist. We try to contain the sale and the return within the royalty payment period, you can help us by letting us know in a timely manner.
Items must be returned in their original condition (unused, unwashed, and unaltered) with the tags attached (or at least included, the barcodes and artist labels are a lot of work to remake as individual things). Please allow 14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. If it is urgent for some reason, please contact us and we will do our best to work with your timeframe.
When mailing your return boxes, please use the following address:
BETTER WORLD ARTS
144 COMMERCIAL ROAD
Intellectual property and copyright remain the property of Better World Arts and/or the artists. Please note that all images on this site are protected by copyright and cannot be used or reproduced without permission and a licensing agreement.