Shipping,
Returns & Local Pickup – Better World Arts Australia
Postage
and Delivery Information
We offer reliable and affordable art shipping
within Australia and internationally. Postage is calculated based on the total
value of your order; we have found this to be reliable.
Our online shipping rates have been carefully configured
and are accurate for the majority of orders. Get in touch to discuss
alternative options if the price charged doesn’t seem fair (in your favour).
If the postage cost seems high, please contact us
directly for a custom shipping quote—particularly for large paintings, rolled
canvas delivery, or international purchases.
We typically ship via Australia Post nationally, and you
will receive an email with your parcel tracking number. If you haven’t received
it, please get in touch so we can assist. Occasionally, we may use another
courier service based on your location or the nature of the item. In those
cases, we’ll communicate the details before dispatch.
Paintings are usually shipped unstretched and
rolled, if you want stretcher bars and easy-to-follow re-stretching
instructions. This method ensures safe and cost-effective shipping. Contact us
if you’d prefer an alternative delivery method—we're always happy to help.
You’ll receive a purchase confirmation via email and a
printed receipt with your order.
Secure
Payment & Customer Privacy
Payments on our website are securely processed through Stripe.
Our online store is Australian-based and transactions are processed in
Australian Dollars (AUD$).
We collect and store customer information only as needed
for order processing, secure payment, and communication. We comply with
Australian privacy laws and do not share or sell your personal information. It
will only be disclosed if required by law or to protect our legal rights.
Customers are automatically subscribed to our mailing
list but may unsubscribe at any time.
Order
Fulfilment & Estimated Delivery Times
All orders are carefully packed at our Wingfield
warehouse, and we aim to dispatch within 24 hours, excluding weekends.
For international orders, GST (Goods and Services Tax) is
automatically removed during checkout once a non-Australian shipping address is
entered. Orders delivered to Australian addresses include 10% GST.
Please Note: Import duties, taxes, and customs clearance
fees may apply depending on your destination country. These are not included
in our shipping charges. Better World Arts is not responsible for customs
delays or additional fees.
Click
& Collect (Local Pickup – Adelaide)
If you’re local to Adelaide, you may choose Click &
Collect. Often same-day
pickup may be available, or it may take 1–2 business days to transfer your
order to your chosen location. We’ll communicate all arrangements directly
with you via email, text or a phone call.
Product
Availability
All orders are subject to availability and price
confirmation. While we work hard to keep our inventory up to date, occasional
discrepancies may occur. If an item becomes unavailable after ordering, we will
contact you to offer a refund or help you choose an alternative product.
Free Gift-Wrapping
Service
We offer free gift wrapping on request! If your order is
a gift, just leave a note in the checkout comments, and we’ll lovingly wrap it
and include a handwritten card with your message.
Returns
& Refunds (Retail Sales Only)
If you're not satisfied with your purchase, you can
return it within 14 days for a refund or replacement. No explanation is
necessary—change of mind returns are welcome.
If the item is faulty, we will refund the return shipping
or offer a replacement if desired.
To help us manage artist royalties effectively, please
notify us as soon as possible if the item is unsuitable. Late returns can
affect our ability to process royalties accurately.
Returned items must be in original condition—unused,
unwashed, and unaltered—with tags, barcodes, and artist labels included. If the labels are gone, we can’t resell
the goods.
Please allow up to 14 business days from mailing your
return for processing. You will receive an email once your refund or exchange
has been completed.
If your return is urgent, let us know—we’ll do our best
to work with your timeline.
Return Address: Better World Arts – Returns 96 South
Terrace, Wingfield, SA 5015, Australia
Intellectual
Property Notice
All content, designs, and images on this website are the
intellectual property of Better World Arts and/or the original Indigenous
artists. All artwork is protected by copyright and may not be reproduced or
used without prior permission and a licensing agreement.